1. Defective or Damaged Products
Customers must report defective or damaged products within 24 hours of delivery. We will guide you through the return process, and after verifying the issue, we will offer a replacement or refund.
2. Conditions for Refund/Replacement
Refunds or replacements are processed only if the complete product, including packaging and accessories, is returned. Any missing or damaged items will be deducted from the refund.
3. Non-Refundable Items
We do not accept returns for defect-free products based on look & feel, minor color differences, or sound quality.
4. Incorrect Orders
If the product delivered does not match your order (description, color, type), we will provide a reverse pickup service (if available in your area) and replace the item.
5. Shipping Costs for Returns
Customers are responsible for shipping costs associated with returns or replacements due to disliking or non-satisfaction.
6. Processing Time
Refunds and replacements are processed once we verify the returned product. We will inform you of the timeline for the replacement delivery.